Gorodskoye Taxi

The “Gorodskoye Taxi” Company is one of the largest taxi services in Moscow. As of today, the Company offers its clients the following types of services: taxi, personal vehicle, cargo transportation, vehicle recovery and corporate transport service.

Objectives:

Tracking of vehicle location and route

Online communication between the drivers and the dispatcher

Automation of order distribution among the drivers

Elimination of unauthorized use of vehicles

Control over order performance

Solution

Creation of a dispatching center for management of about 500 units vehicle fleet

Installation of AT-Panel communication panels

Integration with the enterprise management system

Result

Reduction of costs of phone calls related to vehicle’s location

Reduction of the number of dispatchers due to the increase of productivity

Increase in speed of the operators’ work in the field of order processing and fulfillment

Improvement in quality of customer service, ensuring timely arrival of taxis

Client’s feedback

The system enables to increase the number of orders, to reduce excess mileage for vehicle delivery and to reduce fuel costs. But the main benefit for the client – now his vehicle arrives 30-40 minutes earlier.